FAQs

HOW TO MAKE AN ORDER?

check our products using the menu in the navigation bar or the search bar if you already know what you are looking for
once you have found the right product, select your size and quantities and use the "add to cart" button underneath
review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
click on "checkout" to proceed, add shipping and payment details to complete your order
if you already have a Definery account, you can log-in and checkout faster using saved shipping and payment detail.

HOW TO UPDATE MY ORDER?

If you need to make a change or cancel your order please contact our customer service. Since we try to process our order as fast as possible to get it to you in the shortest time, contact us short after your order is placed and we will do our best to help you.

HOW TO USE A PROMO CODE?

You can enter your promo code at checkout. Enter the code exactly how it appears and apply. Promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified.

WHAT FORMS OF PAYMENT DOES DEFINERY ACCEPT?

Definery accepts payments from credit cards (Visa, Mastercard, American Express) and from PayPal.